How can we help?

Simply download the Exinity World app and open in. The app will guide you through all of the steps! To make the process much faster, have your identification (National ID or passport) and proof of residence (utility bills or official letters with your name clearly visible) documents handy, as we will ask you to photograph and upload them.

• Copy of your ID document - this can be your passport or ID card.

• Proof of your address - for example a utility bill or official letter with your name and address clearly visible.

You can start your investment journey with Exinity World with as little as $20.

Simple! Either download it directly from the Play Store or Apple App store, or scan the QR code.

Registering will only take a few minutes, and you will be able to trade in practice mode straight after. You can get your account opened and approved to be able to make your first deposit as quickly as a couple of hours.

You have a $1,000,000 commission free allowance! This means that commissions apply only when your account trade value exceeds $1,000,000 (Trade value = Estimated Amount x Leverage). Commissions are $0.04 per $1,000 trade value, and they are clearly shown for every position you open.

Spreads on FX start from zero! Find out more about Exinity World pricing here

We offer a range of payment methods including e-wallets, credit and debit cards as well as bank transfers. The payment method available to you will depend on your country.

It’s unlikely this would happen. To protect your funds, we set a default maximum loss on any of your investment to 60% of the invested amount. But even if this was to happen, we would not ask you to pay back the negative balance.

You can invest in stocks for 8 hours during the day of the exchange they belong to.

All other assets can be bought and sold from Sunday night/Monday morning to Friday evening, with a short break in the middle of the night.

Explore opportunities in stocks, currencies, indices, commodities & more. See our markets page

The main difference between CFD trading and stock trading is that when you trade a CFD you don't own the underlying share. Despite not owning the asset – you can still benefit if the market moves in your favor or make a loss should it move against you. Similarly, you will still also benefit from any receivable dividends of the stock. CFDs are a leveraged product, which means that you only need to deposit a small percentage of the full value to open a position.

Yes you can! With Exinity World, leverage is set at the individual trade level, which gives you plenty of flexibility. The maximum leverage is 1000, but different instruments have different caps.

Yes, with Exinity World you can invest in fractions of shares.

To protect your funds, we set a default maximum loss on any of your investment to 60% of the invested amount. You can reduce this at any time, but you can't increase it. You can also set a target profit and, if the price moves in your favour, your position will close at the right time to cash it in.

Easy! All you need to do is unlock Practice mode within the app, and seek opportunities completely risk free with $5,000 virtual funds.

Easy! You can either download it from your My Exinity portal by logging in here; of from our platform comparison page

You can simply register and open a demo account on MetaTrader 5 or MetaTrader 4. With a demo account, you can explore opportunities completely risk free with a virtual balance of $5,000.

We offer a range of payment methods including e-wallets, credit and debit cards as well as bank transfers. The payment method available to you will depend on your country.

This can sometimes happen.

• It may be the case that we are yet to verify your identity. Please make sure you have submitted your ID documents.
• You might have zero balance or you do not have enough free margin in your account
• Your payment method for withdrawal is different to the one you used to deposit
• Your withdrawal amount exceeds you’re the amount you have deposited through credit or debit cards.
• Your withdrawal doesn’t cover the payment system charges
• Someone else, such as a third-party, requested the transfer

We thought you’d never ask! Explore Exinity Edge - a wealth of exclusive market analysis, commentary, tutorials and more - to help you sharpen your trading and stay on top of the markets.

• You are not able to open new positions with Exinity Trader when your margin level is at, or below, 100%

• You are in margin call when your margin level drops below 80% (in such a case you would have been sent a warning notification about not having enough free margin in your account)

• Your positions are closed one at a time, starting with the highest loss-making position, when your margin level drops below 50%

Simple, just open an account. We will collect a few details and ask a few questions to ensure online trading is suitable for you.

Once you are registered and have deposited funds, you are set to begin trading.

Please ensure you read our terms and conditions and if you are new to trading we advise you to check our market education section on the website.

We also offer a demo account, so you can practice with no risk until you are happy to commit to the live markets

Here’s how you can get it:

1. Download and install the Market Analyser for MetaTrader 4 or MetaTrader 5 (depending on which platform you're using).

2. Open your MetaTrader platform and expand the Market Analyser section (in the left hand navigation column)

3. Double click on the Market Analyser you want to use, and enjoy!

Easy! Open your MetaTrader platform and expand the Market Analyser section (in the left hand navigation column). Double click on the Market Analyser you want to use, and enjoy!

To qualify as professional client, you are typically required to meet certain criteria related to your trading experience, investment portfolio, and/or your professional experience.

You will need to be a resident of the Middle East and have a financial instrument portfolio of $500,000 or more. Acceptable financial instruments would include cash, stock portfolios, stocks and shares ISAs, trading accounts, mutual funds and SIPPs.

You will also need to meet either of the below criteria in order to qualify:

• Trading experience: You have sufficient trading experience and understanding of relevant financial markets, products or transactions and associated risks.

• Professional experience: You currently work or have worked (in the previous twelve months) as an Employee in a professional position of an Authorised Person, or a Recognised Body or Remote Body

Good news, it’s all pretty straightforward:

• The first step is to complete the registration form for the Exinity Trader Pro account. This will unlock a handy portal called My Exinity – it’s your new personal area.

• The second step is to provide employment and trading experience details as well as submit documents through My Exinity.

• The third step is all on us! We will use this information to verify your identity and qualification for the Exinity Trader Pro account.

Our head office is located in Abu Dhabi, UAE. You can book an appointment with a member of the customer support team or your personal relationship manager and visit our office at any time.

Our full address:

16-104, 16 Floor,
Al Khatem Tower,
ADGM Square,
Al Maryah Island,
Abu Dhabi, UAE

We look forward to meeting you in person!

To find out more on our global network of offices, visit our International Offerings page.

To get your Exinity Trader Pro account approved, we will need to review the validity of the following documents:

• Certified copy of your ID document – this can be your passport or ID card

• Proof of your address – for example a utility bill or official letter with your name and address clearly visible

• Evidence of net assets of at least $500,000 - this could be a bank statement or investment portfolio statement issued within the last 3 months.

  - Unfortunately, we can’t include any of the below in the net asset valuation:

  - Property which is your primary residence or any loan(s) secured on that residence;

  - Any rights under a qualifying contract of Insurance within the meaning of FSMR; or.

  - Any benefits (in the form of pensions or otherwise) which are payable on the termination of your service, and to which you or your dependents are, or may be, entitled to

• Evidence that you are, or have been, in the previous twelve months, an Employee in a professional position of an Authorised Person, or a Recognised Body or Remote Body. To simplify, this could be your employment contract or details of your position on a Financial Services register.

OR

• Proof that you have sufficient experience and understanding of relevant financial markets, products or transactions and any associated risks. Evidence of this can include documents detailing your previous trading experience or relevant industry qualifications.

  There may be occasions where we may ask for additional documents in order to carry out the correct due diligence on all our customers.

Shared Data

We’re here to make sure our Exinity Trader Pro professional account review process is speedy. If you make sure to submit all the necessary documents when you start the process, we’ll return the favour and aim to process your application within 24h.

If you need to stop the application process while you get hold of the documents required, you can come back to it later by simply logging in to My Exinity and picking up from where you left off.

Sometimes, there may be a delay if we need to request additional supporting documents from you.

While you can only have one set of login credentials to My Exinity, you can open multiple trading accounts within this portal.

We’re glad you asked! At a glance, with Exinity Trader Pro you’ll get access to:

• Security under the regulation of FSRA in the UAE

• Access to global markets through an all-in-one account

• Market insight & analysis from experts

• Competitively low ECN pricing across all our FX & CFD markets matched with zero spreads on majors and commission at only $2.00 per lot on FX and precious metals.

• The world’s most popular trading platform – MetaTrader

• Generous swap free trading

• Commission-free trading on stocks, energies, indices, stock CFDs and currency indices

• Personal account management from our dedicated team in Abu Dhabi

• Exclusive events

You can open an Exinity Trader Pro professional account in USD and AED.

Yes. You can choose this when you are opening your account (excluding non-leveraged products such as stocks).

Here’s a quick breakdown:

• FX Majors: from 1:25 up to 1:500

• FX Exotics: 1:200

• Metals: up to 1:500

• Indices: 1:100 (varies per instrument)

• Commodities: up to 1:50 (varies per instrument)

• US Stocks CFDs: 1:10

You can open an Exinity Trader Pro professional account in USD and AED.

Stocks are traded for 8 hours during the day of the exchange they belong to.

All other asset classes are traded from Sunday night/Monday morning to Friday evening, with a short break in the middle of the night.

You can trade FX, metals, energies, indices and stock CFDs as well as buy, sell and hold US stocks. Please note, cryptos are not currently available.

Good news! It’s a yes – Exinity does allow scalping.

• You are not able to open new positions with Exinity Trader Pro when your margin level is at, or below, 100%

• You are in margin call when your margin level drops below 80% (in such a case you would have been sent a warning notification about not having enough free margin in your account)

• Your positions are closed one at a time, starting with the highest loss-making position, when your margin level drops below 50%

Yes. All Exinity Trader Pro professional accounts will be automatically classified as swap-free, meaning that you will be opted into swap-free fees by default. For more information on swap free fees, check the Exinity Trader Pro contract specifications.

Currently you can use only bank transfers as a method of both deposit and withdrawal.

The average processing time for deposits and withdrawals with Exinity Trader Pro takes around 3-5 business days.

There's no minimum withdrawal amount for bank transfers, however your bank may charge you a fee. Please check with your bank prior to requesting your withdrawal from Exinity.

For FX and Metals: Commission is $2 per lot. On MT4, $4 is taken for both the opening and the closing of the position, when the trade opens. On MT5, $2 is taken on the opening, and $2 on the closing.

We do not charge commission on stocks, energies, indices, stock CFDs and currency indices.

The UAE does not levy tax on dividends or capital gains, but you may be liable to pay tax in your home country. It is important you consult your own tax, legal and accounting advisors before you start trading with the Exinity Trader Pro professional account to understand the tax implications based on your personal circumstances.

For US Stocks specifically, US tax law requires the withholding of tax for non-US persons (non- resident aliens) at a rate of 30% on payments of US source stock dividends, short-term capital gain distributions and substitute payments in lieu. A client may be eligible for a reduced rate of withholding if there is a treaty in effect between the country of tax residence and the US.

Making sure that your funds are fully protected is our top priority. We keep clients’ funds in completely segregated Client Money accounts. We also offer our Exinity Trader Pro professional account holders negative balance protection.

The market spread refers to the gap between the bid on the buy side of the price and the ask on the sell side. Market forces causing changes to the level of volatility and trading volumes can have an immediate impact on the width of the market spread.

Our market spreads are published as typical market spreads during the major trading sessions. Please note that out of hours and in periods of high volatility, our spreads may change.

Minimum price movement is the smallest calibration for a market's price change.

Swap free trading is when traders are not charged for or earn interest on any of their trades. For some traders this is a religious choice.

Trade value is the initial full value of your trading position, including the leveraged or borrowed portion of the funds. This value often refers to the number of contracts, lots or shares multiplied by the opening price of the trade.

The market (sometimes referred to as marked to market) value of a trade refers to the position multiplied by the prevailing market price.

Many of our trading products are based on leverage. The notional value of a trading position is the total initial value including the leveraged, or borrowed portion.

When trading a leveraged financial product, you have agreed to borrow funds with a view to multiply the total value of your trading position. This will magnify both the profits and the losses of any subsequent price changes.

Our trading products are displayed as ratios. As an example, some CFDs (Contracts for Difference) on equity products are shown with Leverage of 1:5 - This means for every 5 USD of trade value, we will move 1 USD onto the margin value of your trading account.

Some of the financial markets you trade may apply margin at a fixed rate. In this case the percentage required to open a trade stays the same regardless of the size of the position.

Other markets have margin steps, or floating margin levels that increase when you open a larger position or increase the size of your position thereafter.

This is short for “percentage in point”. Pips are used to measure the change in value between two currencies.

Limit orders can be pre-set to automatically close your position, close part of your position or to open a new trade at a level that suits your strategy.

Profit taking is a common use of a limit order. A trader can execute an opening buy trade and set an automatic take profit order to sell when market prices reach his/her required level. Of course, traders must also remember to factor in adverse price movements. Stop loss orders can be useful when managing risk.

A stop loss order is linked to an open position. The stop loss order will trigger a closeout instruction when the traders pre-set level is hit.

Stop loss orders can be useful for managing trading risks and should be carefully aligned with available trading capital, risk appetite and market volatility. Please note that stop loss execution levels are not guaranteed.

When your trade window opens in MetaTrader, you can set up a stop loss amount for your trade. If that is reached, your trade will automatically close thus protecting you from any unexpected losses. You can also drag your stop loss order directly on the MetaTrader charts – this is the preferred method of many traders as it helps to visualise the order.