Frequently Asked Questions
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Yes you can have multiple Exinity Trader accounts within the My Exinity portal.
At Exinity, we keep your funds in completely segregated Client Money accounts in top-tier banks, ensuring that your investments are secure at all times. We always strictly abide by the regulations and the protection of our clients’ investment is our primary concern as we abide to a strict regulatory framework.
We’re excited you want to give an Exinity account a go! Simply register to get started. After this, you will be able to open a demo account and experience the markets.
We have regional offices in the below locations:
16-104, 16 Floor,
Al Khatem Tower,
Al Maryah Island,
Abu Dhabi, UAE
West End Towers,
P.O. Box 1896-00606,
Republic of Kenya
355 NEX Tower,
Rue du Savoir,
Stocks are traded for 8 hours during the day of the exchange they belong to.
All other asset classes are traded from Sunday night/Monday morning to Friday evening, with a short break in the middle of the night.
It is important you research on your country’s tax, legal and accounting regulations before you start trading and investing with Exinity to understand the tax implications based on your personal circumstances.
For US Stocks specifically, US tax law requires the withholding of tax for non-US persons (non-resident aliens) at a rate of 30% on payments of US source stock dividends, short-term capital gain distributions and substitute payments in lieu. A client may be eligible for a reduced rate of withholding if there is a treaty in effect between the country of tax residence and the US.
Yes, Exinity offers swap-free accounts. Some traders prefer this due to religious beliefs. This means that we will not charge you swaps for seven days after you open a position on a swap-free account. After seven days, you will be charged swap-free fees.
To find out more about swap-free accounts, please reach out to customer support or your account manager.
Identity verification can help us protect you, your trades and investments with us from risks such as fraud and money laundering. This means not only we are here to keep your identity safe, but also you can trust that we are doing our due diligence and ensuring our services are spam and fraud free.
You can open a trading account in USD and AED, depending on your region and the account you are opening.
You need to be 18 years old or over to be able to open an Exinity account
Good news! It’s a yes – Exinity does allow scalping.
This depends on the account you have and the country you have your Exinity account registered to. Overall, you can deposit and withdraw funds from your Exinity account using one of the methods listed in the My Money area on the My Exinity portal.
You should note that we do not accept cash deposits.
Most payments happen instantly, but if you requested a withdrawal or deposit via bank transfer this can take up to 5 days.
Good news! There is no minimum!
Your login will always be your email, so nothing to worry about there. If you forget your password, you can safely change it by going here and clicking on Forgot Password. If you are having troubles, you can always give us a shout – we’re here to help!
You can simply register and open a demo account on MetaTrader 5 or MetaTrader 4. With a demo account, you can explore opportunities completely risk free with a virtual balance of $5,000.
We offer a range of payment methods including e-wallets, credit and debit cards as well as bank transfers. The payment method available to you will depend on your country.
This can sometimes happen.
- It may be the case that we are yet to verify your identity. Please make sure you have submitted your ID documents.
- You might have zero balance or you do not have enough free margin in your account
- Your payment method for withdrawal is different to the one you used to deposit
- Your withdrawal amount exceeds you’re the amount you have deposited through credit or debit cards.
- Your withdrawal doesn’t cover the payment system charges
- Someone else, such as a third-party, requested the transfer
We thought you’d never ask! Explore Exinity Edge - a wealth of exclusive market analysis, commentary, tutorials and more - to help you sharpen your trading and stay on top of the markets.
You are not able to open new positions with Exinity Trader when your margin level is at, or below, 100%
You are in margin call when your margin level drops below 80% (in such a case you would have been sent a warning notification about not having enough free margin in your account)
Your positions are closed one at a time, starting with the highest loss-making position, when your margin level drops below 50%
Simple, just open an account. We will collect a few details and ask a few questions to ensure online trading is suitable for you.
Once you are registered and have deposited funds, you are set to begin trading.
Please ensure you read our terms and conditions and if you are new to trading we advise you to check our market education section on the website.
We also offer a demo account, so you can practice with no risk until you are happy to commit to the live markets
Here’s how you can get it:
Easy! Open your MetaTrader platform and expand the Market Analyser section (in the left hand navigation column). Double click on the Market Analyser you want to use, and enjoy!
The market spread refers to the gap between the bid on the buy side of the price and the ask on the sell side. Market forces causing changes to the level of volatility and trading volumes can have an immediate impact on the width of the market spread.
Our market spreads are published as typical market spreads during the major trading sessions. Please note that out of hours and in periods of high volatility, our spreads may change.
Minimum price movement is the smallest calibration for a market's price change.
Swap free trading is when traders are not charged for or earn interest on any of their trades. For some traders this is a religious choice.
Trade value is the initial full value of your trading position, including the leveraged or borrowed portion of the funds. This value often refers to the number of contracts, lots or shares multiplied by the opening price of the trade.
The market (sometimes referred to as marked to market) value of a trade refers to the position multiplied by the prevailing market price.
Many of our trading products are based on leverage. The notional value of a trading position is the total initial value including the leveraged, or borrowed portion.
When trading a leveraged financial product, you have agreed to borrow funds with a view to multiply the total value of your trading position. This will magnify both the profits and the losses of any subsequent price changes.
Our trading products are displayed as ratios. As an example, some CFDs (Contracts for Difference) on equity products are shown with Leverage of 1:5 - This means for every 5 USD of trade value, we will move 1 USD onto the margin value of your trading account.
Some of the financial markets you trade may apply margin at a fixed rate. In this case the percentage required to open a trade stays the same regardless of the size of the position.
Other markets have margin steps, or floating margin levels that increase when you open a larger position or increase the size of your position thereafter.
This is short for “percentage in point”. Pips are used to measure the change in value between two currencies.
Limit orders can be pre-set to automatically close your position, close part of your position or to open a new trade at a level that suits your strategy.
Profit taking is a common use of a limit order. A trader can execute an opening buy trade and set an automatic take profit order to sell when market prices reach his/her required level. Of course, traders must also remember to factor in adverse price movements. Stop loss orders can be useful when managing risk.
A stop loss order is linked to an open position. The stop loss order will trigger a closeout instruction when the traders pre-set level is hit.
Stop loss orders can be useful for managing trading risks and should be carefully aligned with available trading capital, risk appetite and market volatility. Please note that stop loss execution levels are not guaranteed.
When your trade window opens in MetaTrader, you can set up a stop loss amount for your trade. If that is reached, your trade will automatically close thus protecting you from any unexpected losses. You can also drag your stop loss order directly on the MetaTrader charts – this is the preferred method of many traders as it helps to visualise the order.